Six workflows to evaluate with Amazon Bedrock
Use six concrete workflow patterns to define inputs, outputs and acceptance boundaries.
Choose a workflow, not an industry label
These are evaluation patterns, not claims of completed customer projects. For each, prepare approved source material, representative requests, an owner and a comparison with the current process.
| Workflow | Inputs and useful output | Acceptance boundary |
|---|---|---|
| Financial policy lookup | Approved policy versions; cited explanation | No investment decision or unauthorized record |
| Commerce service | Product rules and authorized order query; next-step guidance | Order identity and refund approval remain enforced |
| Manufacturing knowledge | Equipment/version-specific manuals; supported troubleshooting steps | Escalate hazardous or unsupported actions |
| Game operations | Current event rules; multilingual player guidance | Correct event/version and reviewed content |
| Internal work | Permitted policies and meeting material; sourced summary | Respect team permissions and confidential material |
| Contact-center assistance | Authorized knowledge and case context; draft response or routing suggestion | Agent review for commitments and sensitive cases |
Decide which capability each task needs
Stable text transformation may need only a model call. Changing rules benefit from retrieval. Account-specific status requires an authenticated read-only tool. A refund, maintenance action or external commitment needs application controls and an approval rule. Do not add write tools merely because the interface is conversational.
Run a comparable pilot
Test normal work, ambiguous inputs, unavailable records and requests outside the allowed task. Measure accepted outcomes, review effort, latency and total cost. Keep task-specific failure criteria: a wrong document version in maintenance advice matters differently from an awkward phrase in a draft announcement.
Produce a workflow specification, data and permission map, evaluation results and operating owner. Select the next scenario from observed value and readiness; six possible patterns do not imply that every organization needs six applications.
Official references
Documentation checked: 17 October 2026. The instructions are reference guidance; no cloud API was called for this article.