Privacy Policy

Updated: 2026-11-04. This policy applies to the Corebyte website features following this publication.

Scope and contact

Corebyte is a brand name. This website is operated by BYTEBAY GLOBAL LIMITED in Hong Kong. This policy explains the handling of personal data in website browsing, business inquiries, enterprise account inquiries, email communications and online customer support. Data relating to separately purchased cloud resources, model APIs or projects is handled under the relevant service agreements and specific notices; this policy does not replace those arrangements.

The contact position for personal data access, correction and privacy questions is the Website Privacy Contact at BYTEBAY GLOBAL LIMITED, reachable at info@bytebay.ai. Explain your request and provide any necessary inquiry reference. Do not include passwords, keys or unrelated sensitive information.

Information collected and your choices

The sales inquiry form requires a name, work email and description of your needs; enterprise account inquiries also require a company name. Phone number, target market, current cloud environment and budget are optional. The form cannot be submitted without the required information. Leaving optional fields blank does not prevent submission, but may limit the background available for assessing your needs. You may choose not to use the form and contact us at the email address above instead.

Online customer support and subsequent communications process the contact details, requirements and conversation content you choose to send. The website, hosting and security-verification services may also process IP addresses, browser or device information, request times, session identifiers and verification signals. Provide only information you are entitled to share and that is relevant to your needs. Do not use these channels to send production credentials or other customers' sensitive records.

Purposes of use

We use relevant information to respond to inquiries, assess requirements, prepare procurement or service recommendations, carry out necessary follow-up, maintain website and customer-support operations, identify anomalies, and prevent abuse and duplicate submissions. Submitting an inquiry does not order a service or provide blanket authorisation for unrelated promotion or disclosure to model or cloud providers. If a specific service requires a different use, we will explain it as appropriate and comply with applicable requirements.

People, service providers and external features

Relevant information may be handled, to the extent necessary, by authorised personnel responsible for inquiries, service preparation, security or maintenance, and by providers of website hosting, infrastructure, email delivery, customer-support operations and security verification. Business inquiries may be saved as backend records. Subsequent handling may create status, note, follow-up and audit records; email communications or notifications may also create copies containing contact details and messages. Online customer support uses the Chatwoot system deployed at chat.corebyte.com.

The forms use Cloudflare Turnstile for security verification. Related connections may begin when a form receives focus or input, before submission. See the Turnstile Privacy Addendum for Cloudflare's processing of verification information and its different roles. Some pages load Google Fonts; loading a video after clicking may connect to YouTube. Browser storage and external connections are described in the Cookie and Browser Storage Policy.

This processing may involve infrastructure or service providers outside your country or region. This website does not promise that data is stored only in Hong Kong. Where disclosure is required by law or a legal request is handled, we act in accordance with applicable requirements. Recipients, regions and responsibilities for specific cloud services or projects should be explained separately in the relevant service arrangements.

Retention and security

Retention periods for inquiries, chats, emails, logs and backups vary according to processing purposes, follow-up communications, operational security and applicable legal requirements; a single fixed period does not apply to all of them. This website has no uniform automatic deletion cycle for all backend records. Our retention principle is to keep personal data for the time needed for the relevant purposes. Personal data that is no longer needed and has no other lawful basis for retention should be deleted or anonymised so that individuals can no longer be identified.

We use protections appropriate to the features, including access restrictions and encrypted transmission, but no network transmission or storage can be guaranteed to be absolutely secure. The approximately 30-minute validity period for browser form drafts is not the retention period for backend inquiries, chats, emails or backups. Closing a chat window or clearing browser data does not automatically delete server records.

Access, correction and other requests

You may contact the Website Privacy Contact above to request access to or correction of personal data, ask about its use, or request deletion of relevant information. We will verify identity to the extent necessary and handle requests according to applicable law and the circumstances of the request. This policy does not reduce statutory rights, time limits or restrictions. Deletion requests may be subject to legal retention requirements, unfinished matters or the rights of others; not every item can necessarily be deleted immediately. Please also state whether you used a form, email or online customer support so that records can be located.

Policy updates

Changes to this policy will be published on this page with an updated date. Arrangements that change the original purpose for which personal data was collected will be further explained, or necessary consent obtained, as required. A new version does not retrospectively obtain authorisation that was not previously given merely because the page has been updated.